Privacy Policy

Last updated: 2025

FlatStack Pickup LLC ("FlatStack Pickup", "we", "us", or "our") provides cardboard breakdown and haul-away services in and around Franklin, MA. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Information we collect

  • Contact details such as your name, email address, phone number, and service address.
  • Service information such as pickup dates, time windows, and notes about your service.
  • Payment-related information processed by our payment providers (for example, Stripe). We do not store your full card number on our own systems.
  • Technical information such as basic analytics and logs used to keep the site secure and working properly.

How we use your information

  • To schedule, deliver, and manage your pickups.
  • To send account-related communications, including emails and text messages about upcoming pickups, receipts, and changes to your service.
  • To improve our routes, operations, and customer experience.
  • To comply with legal and accounting obligations.

SMS and phone communications

If you provide your mobile number and agree to receive text messages, we will use SMS solely for account and service notifications (for example: day-before confirmations, pickup reminders, receipts, and reschedule links). Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. We do not send marketing texts.

Sharing your information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business (for example: payment processors, SMS providers, and hosting providers), subject to appropriate safeguards.

Data retention

We keep your information for as long as reasonably necessary to provide services, maintain business records, and meet legal requirements. Where possible, we may de-identify or aggregate data for analytics.

Your choices

  • You can update or correct your contact details by contacting us.
  • You can opt out of SMS at any time by replying STOP to any message.
  • You may request that we delete certain information where legally permitted.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please email support@flatstackpickup.com.