Terms & Conditions

These Terms & Conditions govern your use of FlatStack Pickup LLC's website and services. By booking a pickup or using this site, you agree to these terms.

Services

FlatStack Pickup provides cardboard breakdown and haul-away services in designated service areas. We reserve the right to decline service where conditions are unsafe or outside our normal scope, as outlined in our Service Rules & Restrictions. Standard pickups are designed around a reasonable weight and volume limit (approximately the volume of a 96-gallon municipal recycling cart), and additional volume may be billed as Overflow in accordance with those rules. Where pickups require extra in-building work (for example, carrying boxes up or down stairs or through an apartment building), a separate stairs / in-home access fee may be applied as described at checkout and in our service rules.

Scheduling & rescheduling

When you book a pickup, you choose an available date and time window. We may adjust your window for routing efficiency and will notify you by SMS or email where possible. You can reschedule within the options shown in our booking or reschedule tools and within any subscription limits described in our Cancellation Policy.

Payments

We use third-party providers (such as Stripe) to process payments. You agree to pay all fees shown at checkout and authorize our payment processor to charge your selected payment method. Subscription plans will be billed according to the cadence and terms shown when you signed up. How cancellations and refunds are handled is described in our Refund Policy and Cancellation Policy.

Certain services, such as Overflow bundles, electronics or EPS add-ons, and stairs / in-building access fees for boxes or TVs, are applied based on the plan and options you select at checkout, and may also be added by drivers on-site where clearly required by the conditions of the pickup. In all cases, charges are based on the prices and service descriptions presented in the booking flow or otherwise communicated to you.

SMS notifications

By providing your mobile number and agreeing to receive text messages, you consent to account-related SMS from FlatStack Pickup, including reminders, receipts, and reschedule links. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. We do not send marketing texts.

Your responsibilities

• Provide accurate contact and service information.
• Ensure materials are reasonably accessible and safe for pickup, in line with our Service Rules & Restrictions.
• Notify us promptly if you need to change or cancel a scheduled pickup.

Disclaimer & limitation of liability

Our services are provided on an "as-is" basis. To the fullest extent permitted by law, we disclaim all warranties and limit our liability to the amount you paid for the service giving rise to the claim.

Changes to these terms

We may update these Terms & Conditions from time to time. If we make material changes, we will update the date at the top of this page. Your continued use of our site or services after changes are posted means you accept the updated terms.

Contact us

For questions about these terms, please email support@flatstackpickup.com.